FAQ

Q: How do I get updates about ticket releases and future news?
A: For the fastest updates, watch our Twitter account and Facebook page. You can also subscribe to our newsletter for game updates and notices about ticket releases via email.

Q: Is this a video game?
A: No, this event is a LIVE puzzle escape game based on the FINAL FANTASY XIV Online video game. For more about Real Escape Games, click here.

Q: Is this an escape room?
A: No, this is NOT a traditional escape room (i.e. locked inside a room). It is a fully hosted, story-based escape event designed for puzzle fans and fans of FINAL FANTASY. There will be multiple teams in the event space all participating at the same time, and each team will have their own table to work at when not exploring.

Q: I haven’t played all of the Final Fantasy games. Can I still play the Real Escape Game?
A: Yes! No specific game knowledge is required in order to play.

Q: Do I need any special knowledge, skills or abilities to play?
A: No. The puzzles require no special skills or knowledge to solve. However, please be aware that all aspects of the game will be conducted in English.

Q: Do I need a full team? What if I want to come alone?
A: You are welcome to arrive with fewer than 6 people. SCRAP staff will help you form a full team with other players before the game begins.

Q: Is there a minimum age requirement?
A: There is no formal age restriction, though many venues require participants aged 13 and under to be accompanied by an adult. Watch your city’s ticket page for any venue age restrictions. Also, because our puzzles can be challenging, we recommend players to be 13 and up – but we very much welcome younger players who love solving puzzles and are up for the challenge!

Q: Do I get something if I win?
A: The prize for finishing is the priceless moment when you finally find the solution and everything falls into place – oh, and bragging rights. Major, major bragging rights. Failure to reach the end, however, is nothing to be embarrassed about. Time is short and the challenge is real.

Q: What happens if we don’t finish?
A: Do not worry if you are unable to reach the final step of the game. There will be a full solution walkthrough after time runs out so that everybody knows the final answers.

Q: Is the event wheelchair accessible?
A: While movement is required during the game, it is designed so that everyone can enjoy, including our friends in wheelchairs. However, there is a chance that a specific venue may have accessibility restrictions, so please check your city page for details. If you anticipate needing extra assistance, please contact us so that we may discuss your needs.

Q: Is cosplay allowed?
A: Yes! However, please do not bring any dangerous weapons or costume pieces that could cause injury. We recommend dressing as comfortably as possible. Make sure it is easy for you to search and move around the space.

Q: Is photography allowed?
A: You are welcome to take commemorative pictures, but please avoid spoilers as much as possible. We recommend not taking photos during the game time, as it may interfere with other players’s progress. There will also be a photo booth available for team photos after the game.

Q: Can I buy tickets as a gift for someone else?
A: Yes, you can! We recommend putting their name on the ticket, but fill out the rest of the contact info with your own data (so that they don’t see the confirmation email and spoil the surprise). Print out the tickets and wrap them up nicely as a great holiday/birthday/anytime gift!

Q: Is food and drink allowed?
A: Each city’s venue rules may vary, but as a general rule please do not bring any outside food or drink to the event.

Q: Can I bring my pet?
A: Only service animals are allowed to the event.

City Info and Tickets

Anime Expo

JW Marriott, Gold Ballroom, Salon 4
Thanks for playing!
More Info

San Francisco

The Lodge @ Regency Center
July 12th - July 16th
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Los Angeles

Golden Ballroom @ DoubleTree by Hilton Los Angeles Downtown
June 16th - June 18th
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Phoenix

Warehouse 215 @ Bentley Projects
August 4th - August 6th
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Seattle

Washington State Convention Center
July 21st - July 23rd
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Houston

Royal Solaris Reception Hall
August 25th - August 26th, 2017
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Orlando

The Florida Hotel & Conference Center
September 22nd - September 23rd, 2017
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Chicago

Sheraton Grand Chicago
September 29th - September 30th, 2017
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New York

Metropolitan West
October 20th - October 21st
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